We do not share your personal information with anyone except trusted business partners to fulfill your order, to provide support, and to periodically let you know news about products you’ve purchased.
Direct Purchase from Mapdiva
We use FastSpring to handle direct purchases from Mapdiva. To buy from us, you must provide contact information (like your name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes to fulfill your order. If there is trouble processing an order, we’ll use this information to contact you. FastSpring uses industry standard encryption to protect the confidentiality of your personal information. Credit card information submitted with your order is used only for payment processing and is not retained. Learn more about FastSpring’s FAQ for buyers here.
Purchase from the Mac App Store
We use Apple to handle purchases through the Mac App Store. Unfortunately, Apple restricts us from all customer records. If you experience an issue with your purchase through the Mac App Store, we must direct you to iTunes Store Customer Support.
Installation & Updates
Software from Mapdiva
We use DevMate to seamlessly manage installation and updates to software provided directly from Mapdiva. For purchases made through Mapdiva, DevMate handles the licensing, in direct collaboration with FastSpring. DevMate also handles Crash Reports and issues reported by you manually.
To send us feedback, choose ‘Help > Provide Feedback…’ from the app’s main menu. We do our best to respond to feedback within 24 hours.
From the Mac App Store
If you purchased our apps through the Mac App Store, Apple handles the installation and updates. Unfortunately, Apple restricts our ability to support this process. If you receive an error on the Mac App Store when attempting to download your application, we must direct you to iTunes Store Customer Support.
Please understand that Apple restricts us from providing any response to feedback posted on the Mac App Store. If you have a question, send us feedback directly by choosing ‘Help > Provide Feedback…’ from the app’s main menu. We do our best to respond to feedback within 24 hours.
Our website is secure. We use Google Analytics to gather data about its visitors. To do this, a cookie is set. This data is not used to target one certain individual, only for trend insights.
Email & Newsletters
We periodically send emails to our own registered customers. We use Mailchimp to manage our mailing list. We’ll sometimes track who opened the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our email campaigns, and to improve our offerings to specific customer segments. From time to time, we send an email newsletter to customers and/or registered users who affirmatively select the “opt-in” by subscribing to our newsletter. If you opt-in, then later change your mind, you can opt-out by clicking the “unsubscribe link” that we include in every newsletter.
Links to third-party websites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our site.
If you have any questions, comments, or concerns or wish to update, delete or change any personal information submitted to us, or have any questions about our Privacy Statement, please notify us through postal mail at:
Mapdiva, Pty Ltd
163 Kentucky St.
New South Wales
Contact Form to send us a mail.
Or use our