Have questions before your purchase? Check out these answers.

Frequently Asked Questions

Do you have a Free Trial? Can I try it before purchasing a license?

Yes! We want you to test the software before you decide to purchase it. Download the demo version from our website free of charge. You might also want to take a tour of our software and try some of the online tutorials.

Can I get a volume license for my school/classroom?

Yes! To accommodate educational purchases, you can now purchase from our Volume Purchase Program. Generous quantity/volume discounts are available in addition to our already low standard prices (other discounts do not apply).

The Volume Purchase Program lets you purchase our great apps for education and non-profit use. Purchase in volume and tap into immediate benefits for your entire institution. Receive a 50% discount when purchasing quantities of 25 or more.

For Ortelius volume purchases, please contact us.

Do I receive free updates with my purchase of Artboard 2?

We are constantly working to add great new features and enhancements. Your Artboard 2.0 license qualifies you to all updates within the current version number of that app. For example, purchasing Artboard 2 includes all 2.+ updates at no additional charge. Later on, Artboard 3 will be a major upgrade and new product purchase.

What version of Mac OS X do your apps require?

We actively integrate the very latest OS X capabilities, yet we understand backwards compatibility is still important. We recommend using the latest OS X to take advantage of all features and for the best user experience. Please refer to the purchase page to view individual products requirements.

Can I use the packaged clip arts in my own work? Even commercial?

Yes! Clip art and symbols packaged with our products are provided royalty-free with your purchase. You are free to integrate them in your own derrivative works, even commercially. However, you are restricted from re-packaging clip arts and symbols for redistribution as clip art sets.

By the way, we’d love to see how you are using them!

Can I use the packaged maps and symbols in my own work? Even commercial?

Template maps and symbols packaged with our products are royalty-free with your purchase. You are free to integrate them in your own derrivative works, even commercially. However, you are restricted from re-packaging maps and symbols for redistribution as clip art sets.

By the way, we’d love to see how you are using them!

I purchased on the MAS (and it is installed). Why doesn’t it say I purchased it?

Make sure you are logged in to the MAS with the same iTunes account in which you made your purchase. This is the most common issue.

After purchase and download, the MAS will show a software as installed. It will continue to show as installed no matter what account you are logged in with (and when not logged in). However, the MAS only lists software in the “Updates” or “Purchased” tab that was purchased with the currently logged in account.

I purchased your app from the Mac App Store but it was deleted. When I try to reinstall from the MAS it says it is installed, but it isn’t. Why?

If you’d once had a purchased version installed that was later removed, you can reinstall it from the MAS. Make sure to log in under the same account in which you’d made your original purchase. The MAS looks at a lot of stuff behind the scenes to see if 1) you bought the software (that is in your iTunes account), 2) if it is installed, and 3) if it needs updated. If you are still experiencing issues, please contact Apple’s iTunes Customer Support:

Download Errors

If a customer is claiming to receive an error in the App Store when attempting to download your application, you will need to direct them to iTunes Store Customer Support.

http://www.apple.com/support/itunes

This will allow the user to directly resolve their specific App Store account issue. If it is determined by iTunes Store Customer Support that the issue lies with your application and not with the App Store or the customer’s account, you will be contacted by Apple to resolve.

The Mac App Store keeps showing my app needs updated, but I just updated it. What is going on?

We aren’t sure why this might happen, but it appears to be a MAS installation issue. We’d suggest you try deleting the application preferences file or to delete and reinstall the software from the MAS. We typically have an update every few months, so if you see this every day something is amiss. Unfortunately, we don’t have any control over the MAS process and if the above don’t help we need to send you to Apple’s customer service. Here is the official info from Apple:

Download Errors

If a customer is claiming to receive an error in the App Store when attempting to download your application, you will need to direct them to iTunes Store Customer Support.

http://www.apple.com/support/itunes

This will allow the user to directly resolve their specific App Store account issue. If it is determined by iTunes Store Customer Support that the issue lies with your application and not with the App Store or the customer’s account, you will be contacted by Apple to resolve.

Why aren’t you responding to my Mac App Store Comments?

We take customer support very seriously. However, we are unable to respond to any comments, questions, or concerns reported through the Mac App Store. We don’t get customer lists from Apple and don’t know who is leaving comments – it is 100% anonymous. Word of mouth is our best advertising. If you are happy with Artboard, we encourage you to leave a positive review on the MAS.

If you are having an issue, we want to help – PLEASE contact us.

What if I’m not happy after my purchase?

We do our best to make sure every customer is completely satisfied. So, we encourage you to download the software and test it out before you purchase it. After you’ve purchased, if you’re having technical issues, we encourage you to contact Mapdiva support.

If you are still dissatisfied, due to Mac App Store policies and restrictions, you’ll need to consult Apple’s iTunes Customer Support:

Refund Requests

If a customer is asking you for a refund for the purchase of your app or is experiencing any issue with their account with billing or purchasing, you will need to direct them to iTunes Store Customer Support.

http://www.apple.com/support/itunes

This will allow the user to directly resolve their specific App Store account issue and obtain a refund if necessary.

Can I try it before purchasing a license on the Mac App Store?

Yes! Please do. If you’d like to take a test drive, download the free trial directly from us. You can then purchase directly from us, or from the Mac App Store.

Unfortunately, demo versions aren’t allowed in the Mac App Store.

I read a Mac App Store review that clip art aren’t editable - is that true?

All clip art, except country flags, are fully editable. Many clip art (there are hundreds) are made from a group of objects that must be ungrouped before they can be edited. We think this customer did not realize the grouped object needed ungrouped. Our software delivers with well documented User Guides. Remember, if you aren’t sure of a feature, just ask – we can’t respond to the Mac App Store comments, but we reply to every email.

Do you anticipate an iPad version of Artboard or Ortelius?

At this time we are not planning an iPad version.

What does message "Update improperly signed" mean when trying to download/update app?

Our software that is not on the Mac App Store (for example, the Artboard and Ortelius trial versions), require that you have your Mac’s Preferences set to allow downloads from identified developers. Mapdiva is an Apple “identified developer.”

Choose Apple > Preferences > Security & Privacy >  and choose “Allow apps downloaded from Mac App Store and identified developers.”