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    • #29721
      acbrof
      Participant

      I just started using Ortelius and am having trouble with a contour layer. I can create the contour layer no problem and the file then saves just fine, but if I close the file and then try to reopen it I get the attached error message. Help!

    • #29728
      acbrof
      Participant

      So, is this problem unsolvable, or is this just a dead forum and there’s no official support for this product? I suspect the latter.

    • #29729

      Hello acbrof. It’s not a known issue, but I’m happy to investigate it in your case. If you want to email me at [customer-support@mapdiva.com], and attach your file, I can find out what the issue is. Files that “can’t be opened” are generally down to an exception being thrown while parsing the file, but that could be for any number of reasons – it may not be a contour layer issue.

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